When might I need KYC?

KYC may be required if the account information does not match. Usually this is for security and service verification.

Which documents are acceptable?

National ID card, passport, or valid proof of address may be accepted. The pictures should be clear, in full frame, and up-to-date.

What problems can occur if KYC is not

Some features may be temporarily unavailable. If the information is incorrect, you may need to resubmit.

Update profile information to match. Then resend with new documents and check notifications.

vs555 App Terms of Use

Q: How long does verification take?

Typically it takes 1 to 24 hours for standard files. In complex cases, it may take longer.

Your user agreement and service terms are clearly written here; see what applies when using Dhaka, bKash, Nagad, or Rocket.

Download vs555 APK vs555 Login Instructions vs555 Terms screen

3 Main Rules, Look First

This page covers your account and usage rules; complying with the rules at vs555 since 2020 reduces hassle.

Keep information
Use only one account
Avoid suspicious activity
Match local payments to bKash, Nagad, or Rocket correctly

These rules apply the same to Dhaka and outside users; following in-app notices means no further explanation needed

When KYC may be required in the vs555 App

If the profile doesn't match, verification may be

If name and number don't match

If account name, date of birth, or phone number differ, KYC may be required; typically 12 details are checked to verify

If there are anomalies in payment history

If information for bKash, Nagad, or Rocket matches with someone else, the system checks increase, keeping security strong and reducing misuse

If you log in from a new device

If the same account is opened on a new phone outside Dhaka, extra verification may occur; with two-step checks the account stays more secure

Acceptable documents 4 types

Clear full image, legible text, and valid expiration make it easier

National ID

Front photo must be clear; if lighting is poor, retake the photo

Passport

If the photo page and name are seen together, verification is faster; put all information on one page

Proof of address

Electric bill or other recent document may be acceptable; if older than 3 months, it may not

Selfie verification

Keep face and document in one frame; if the camera is blurry, the system may reject

How long does verification take

Using the correct document speeds up the

Step 1

Verify profile information once; if the name is wrong, fix it first

Step 2

Upload the document; usually responses arrive within 124 hours

Step 3

Follow the next steps after checking notifications; many Dhaka users upload in the morning

Low light, blurry image, or cropped edges cause delays; even without a good camera, stand near a window to take the photo

What happens if not verified

A single rejection isn't the end

You can submit files again
Match name, date of birth, and number
Do not use someone else's document
Do not send old or cropped photos

If there is a mistake, send the correct information to support; in 36,536 reviews, clear files speed up the process

How to re-verify

Updating information is the first

Fix profile information

Keep name, phone, and address consistent; even one wrong character can cause trouble

Send new file

Provide a clear scan or photo instead of an old file; sending the same document twice won't change the result

Check notifications

Often the response comes in-app after registering; check both email and in-app messages

Contact us if you need help

If you have questions about terms, KYC, or app login, go to the contact page and keep the link for later

For more information Contact support page, Help answersand Responsible use guidelines See

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